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Get fast, expert guidance, tailored coverage, competitive pricing and claims support that ensure your business stays compliant, protected, and on track.

Contact

3a/242 New Cleveland Rd Tingalpa QLD 4173
(07) 3823 6999
admin@ticib.com.au

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Trading hours

Mon – Fri: 8:30am – 4:30pm
Saturday & Sunday: Closed

Locations

Queensland
New South Wales
Victoria

General Advice Disclaimer

All information and content on this website is to be regarded as general advice only. Your personal objectives, financial situation and needs were not taken into account when preparing this website content. You should always consider the appropriateness of information on this website for your own personal objectives, needs and financial situation. Before purchasing an insurance product, you should obtain a Product Disclosure Statement (PDS) and Financial Services Guide from The Insurance Centre Pty Ltd beforehand.

Complaints & Dispute Resolution

We are committed to meeting, if not exceeding, our clients’ expectations whenever possible. As much as we make all attempts to provide best-practice service and standards, we recognise that issues do occur, and that dissatisfied clients have a right to complain and to have their complaint handled appropriately. A copy of our Complaint & Dispute Resolution policy can be found here.

As noted in the policy, we are a member of the Australian Financial Complaints Authority (AFCA), who are an external Dispute Resolution body for disputes within the financial services industry. If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA (whose details can be found at https://www.afca.org.au/ or in the attached Policy).

Customer Vulnerability & Financial Hardship

The Insurance Centre Pty Ltd is proud to be a subscriber to the Code of Practice, and as such, we strive to maintain a level of conduct, service and professionalism exceeding the requirements. A copy of the Code can be found here.

Insurance Brokers Code of Practice

As a subscriber to the Insurance Brokers Code of Practice, we are committed to promoting and upholding service standards and assistance for our clients who may be experiencing financial hardship or other circumstances that may impart vulnerability. Our policy for such can be found here.

Privacy Policy

A copy of our current Privacy Policy can be found here. Our Privacy Policy describes our policies and practices on the collection, handling, use and disclosure of personal information.